Refund policy
1. Return Window
You may request a return within 14 days of receiving your order.
2. Return Conditions
To be eligible for a return, all of the following conditions must be met:
- Item must be unused and unworn
- Item must be returned in its original packaging (including the shoe box)
- Item must be free of dirt, damage, or signs of wear
- Any included accessories or gifts must be returned
Shoes that have been worn outdoors are not eligible for return
3. Non-Returnable Items
The following items are not eligible for return:
- Worn or used items
- Sale or discounted items (optional – adjust based on your policy)
- Items damaged due to customer misuse
4. Refund Process
Once your return is received and inspected, your refund will be processed within 3–7 business days.
- Refunds will be issued to the original payment method
- Processing time may vary depending on your bank or card provider
5. Return Shipping Costs
- Customer responsibility: for returns due to change of mind
- Seller responsibility: for defective or incorrect items
6. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original item and place a new order.
7. How to Request a Return
To initiate a return, please contact us with the following information:
- Order number
- Item name
- Reason for return
📧 Contact: Misa.onlinesale@gmail.com
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, please contact us.